Datenschutzerklärung

Last updated: 20/09/2000

This Privacy Policy combined with the Terms of Service of the Swan-escooter.com website govern the use of Swan-esooter.com website.

This Privacy Policy does not apply to any programs, services, websites of third parties, even if you use or access them on Swan-esooter.com website. This Privacy Policy does apply to the collection of information required or collected by any third parties. When this Privacy Policy does not apply, you should read the Privacy Policy and related terms posted on the relevant website or program that you use, or that apply to other services that you use, before providing your personal information.

This Privacy Policy provides information on how we collect, use, store and process your personal data, therefore please read this Privacy Policy carefully before using the services of Swan-escooter.com. When using Swan-esooter.com website, you must acknowledge that you have read and understood this Privacy Policy. If you do not agree to this Privacy Policy, we recommend that you do not use the Swan-escooter.com website.

The Controller of your personal data is a legal entity, registered in the Republic of Latvia SIA “Shif mobility”,

Registration number: 40203331031

VAT number: LV40203331031

Address: Andreja Pumpura iela 97, Daugavpils, Latvija, LV-5404.

The security of your personal data is also taken care of by our data protection officer, email address: privacy@shifmobility.lv.

1. For what purposes and what personal data do we collect?

We collect and process only those of your personal data that are sufficient and necessary to achieve the purposes for which they are processed.

Based on the services we provide and use, the functions of Swan-escooter.com and your other interactions with us, we may process the following personal data about you:

The type of data Collected and processed personal data Where the data is collected from
Your identification, personal and contact details Contact details: email address, phone number Other personal data that you provide to us at your own choice: your name, surname, date of birth, gender, choice of language, address of residence, name and data of the enterprise, if you interact with us on behalf of the enterprise, other information that you provide to us. Received from you when you provide Swan-escooter.com with a buying order and / or your data necessary for the execution of such order; when you contact us with a request in which you provide your personal data, etc.
Purchase data Data of your order: ordered goods, their quantity, prices, discounts, amounts spent on purchases, date and time of placing the order. Payment information: method, date and time of payment, payment details (including, but not limited to, bank account number). Delivery information: delivery method and / or delivery address, basic data of the recipient, if you indicated a third party as the recipient. Information about the status and progress of the order: prepared, sent, whether the order was delivered, information about the return of goods and money, etc. Communication data: information about communication and communication with you on issues related to the order and its implementation, your feedback and ratings, the content of other communications. Other information: a note that you have read the Rules of Sale and / or the Personal Privacy Policy, the date and time of familiarization. Received from you when you place an order on Swan-escooter.com, make payment for an order, contact us (or we contact you) about the order and its fulfilment, when you apply for the return of goods, etc. Generated during the execution of an order. Collected using cookies and similar technologies, when and to the extent such information is necessary for the conclusion of a sales contract, acceptance of an order and its processing (for example, using cookies it is recorded that you have read the rules of sale and / or the Privacy Policy personal data).
Your consents, communication choices and/or service management. Your navigation data on the website and / or mobile application Swan-escooter.com.  Consent and Communication Choices: Your consent to receive marketing and/or other notifications, information about ordering and/or opting out of notifications. Your choices regarding cookies. Navigation data: pages viewed, products viewed, date and time of browsing, duration of navigation, products placed in the shopping cart and/or wish list, date and time of placement, clicks on advertisements, other clicks and sharing of access to content, information about where users get to the website, including but not limited to affiliate link statistics. Technical data: IP address, session ID, browser used, device type, screen resolution. Received from you (and recorded by automatic means, including cookies and similar technologies) when you check the relevant consents and / or choices, order or refuse the relevant notifications and / or services. Collected using cookies and similar technologies when you navigate the website and/or the Swan-escooter.com mobile app. Generated during your navigation (for example, statistical information about navigation on the site).
Other data that is generated when you use the services of Swan-escooter.com. Data that is generated when you use certain services or features of Swan-escooter.com: for example, when you add items to your "cart". Received from you (and recorded by automatic means, including cookies and similar technologies) when you use the relevant service or feature of Swan-escooter.com.
Data about communication with you When you contact us for help, ask questions, provide us with feedback, complaints, etc., we process records and copies of your communication with us, documents and data provided by you, as well as data collected by us ourselves, when and to the extent necessary to review your request and provide a response. Collected from you when you contact us with a request, feedback, complaint or other request. Collected by us from data already legally held about you and / or received from third parties (for example, sellers, government agencies, etc.), when and to the extent necessary to consider your request and provide a response.

2. Purpose of processing your personal data

2.1 Purchasing goods and fulfilling your orders.

We collect your personal data in order to be able to receive, administer and fulfil your orders for goods, including, but not limited to, processing payments, shipping goods, accepting returns, invoicing, communicating with you about the order and its fulfilment, their consideration and decision, etc.

Categories of personal data processed Legal basis How long is the data retained
Your identification and contact details; Information about your purchase; Communication data, when and how related to a particular order For the purpose of concluding and executing the contract of sale concluded between you and Swan-escooter.com.  A specific order and related data and documents are stored for 10 years after the execution of the order.

2.2 Provision of services Swan-escooter.com

We collect and process your personal data in order to be able to provide you with services and features in accordance with the Terms of Use of Swan-escooter.com and / or your choices.

2.3 Direct marketing and other marketing activities

2.3.1. General and personalised direct marketing notices

At Swan-escooter.com you can subscribe to newsletters, information about news, promotions of Swan-escooter.com. In order for us to provide you with such offers and information, we process the following data of yours:

Categories of personal data processed Legal basis How long is the data retained
Your contact details; Your consent, which you provide by subscribing to Swan-escooter.com newsletters, general and / or specially adapted notifications and offers for you. We process the data of viewing newsletters and other notifications on the basis of our legitimate interest. The collection and analysis of this data allows us to evaluate the relevance and effectiveness of direct marketing campaigns, so that the notifications are interesting and relevant to you, and the direct marketing we carry out is effective. As long as your consent is valid. You can withdraw your consent to receive newsletters, general and / or specially adapted notifications and offers for you at any time by clicking the opt-out link in the e-mail or by contacting us privacy@shifmobility.lv.

2.4 Consideration of your requests and other requests

When you contact us for help, ask us questions, give us requests, feedback, complaints, etc., you usually provide us with your personal data.

We use your data in order to be able to properly and objectively consider your request or other request, to provide you with the necessary information, to answer your questions, to resolve your requests or requirements. We may also use the data of your requests, demands and other requests to protect our rights and legitimate interests if, in connection with your request, demand or other request, a legal dispute would be initiated, or there would be a possibility of such a dispute.

When you contact us for help, ask us questions, give us requests, feedback, complaints, etc., you usually provide us with your personal data.

We use your data in order to be able to properly and objectively consider your request or other request, to provide you with the necessary information, to answer your questions, to resolve your requests or requirements. We may also use the data of your requests, demands and other requests to protect our rights and legitimate interests if, in connection with your request, demand or other request, a legal dispute would be initiated, or there would be a possibility of such a dispute.

Categories of personal data processed Legal basis How long is the data retained
Your identification and contact details; Data about communication with you; Other data necessary to consider your request or request. Fulfilling our legal obligation to respond to customer requests and requests; - Performance of the contract, when your request or request is related to the contract and / or its performance; - Our legitimate interest is to protect our rights and interests when you contact us with a complaint or claim, a legal dispute is initiated or there is a likelihood of it. During the time when we consider your request or request, provide a response, and another 2 years after the request is resolved. If, as a result of your request, demand or other request, a legal dispute is initiated, or there is a possibility of such a dispute, we may store your data for a longer period of time – until the deadline for filing a complaint or the limitation period for an action specified in legal acts and / or the final decision will not come into effect.

2.5 Analytics and statistics for the purpose of analysis, development and improvement of performance

We want to make using the Swan-escooter.com website as easy and convenient as possible, so that our services are relevant and useful to customers, and the customer experience is the best possible. Therefore, in order to develop and improve our activities, we constantly analyze how customers use the website, the Swan-escooter.com and the Swan-escooter.com services, and we process the following data from them.

It is important to note that when performing analytics and statistics, we process non-personalized agreed data and do not process your contact or other personalizing information. That is, analytical and statistical data do not allow to identify a specific user, are not associated with other data of an identified user, and are not combined into data sets for a specific user.

Categories of personal data processed Legal basis How long is the data retained
Summarized navigation data on the website Swan-escooter.com. Summarized data on customer purchases; Aggregated viewing data for newsletters and other notifications; Summarized data on communication with customers. We conduct analytics and statistics, collect and process data for purposes related only to brain outcome. We keep as long as necessary for the purposes specified in this section.

On the Swan-escooter.com website and/or mobile application, we may use tools from Google Analytics and/or other providers providing website analytics services. Google Analytics and other analytics tools collect navigation data using cookies and similar technologies. However, usually the cookies of Google Analytics and / or other similar tools in Swan-escooter.com act as cookies controlled by the first party, i.e. the analytics service providers themselves.

3. Can i not agree to the processing of my personal data and use the website?

You have the right to object to the processing of your personal data, the processing of which is based on your consent. For example, you may object to the processing of your data for the purpose of direct marketing by opting out of such market notices at any time.

However, when personal data is processed for the purpose of concluding or executing a contract (for example, your purchase order) and / or providing you with the desired Swan-escooter.com service (for example, delivering goods to the address indicated by you), you could not submit purchase order or use the relevant service, unless you provide the relevant personal data or consent to its processing.

4. To whom is your personal data transferred?

In order to provide you with the product or service you have requested, we may share your personal information with third parties. We only share your personal data that is necessary for the proper execution of your purchase order and / or the provision of the relevant service.

Your personal data is transferred to service providers. Your personal data is shared with service providers such as delivery companies and other companies providing services to Swan-escooter.com. These persons act as data controllers of the online store, are carefully selected and, when processing personal data, are obliged to comply with the instructions and requirements provided by Swan-escooter.com in the data processing agreement or otherwise.

In cases of legal proceedings and in other cases provided for by law, your personal data may be transferred to state authorities in the manner prescribed by the legal acts of the Republic of Latvia.
Your personal data may be transferred outside the European Economic Area (EEA). Your personal data is transferred outside the EEA if the following conditions are met:

  • data is transferred only to our reliable partners who provide our services to you, and
  • data processing agreements have been signed with such partners in accordance with the standard data processing conditions approved by the European Commission, with which they ensure the security of your personal data in accordance with legal requirements, or
  • The European Commission has made a decision regarding the reliability of the state in which our partner is established, that is, the security of the appropriate level is ensured.

5. How long the personal data is being retained?

Your personal data is stored for as long as necessary to achieve the specific purposes for which the data was collected.

The terms of data storage for individual purposes of data processing are detailed in Section 2 of this Personal Privacy Policy.

Longer than established in the Personal Privacy Policy, the storage of personal data can only be carried out when:

  • there are reasonable suspicions of illegal activities that are being investigated;
  • Your data is necessary for the proper consideration of the dispute, complaint;
  • if the data is necessary to ensure the security of the online store, for example, if suspicious actions of a visitor or client are noticed, etc.;
  • if there are special grounds, conditions or cases provided for in legal acts.

6. How can I see my personal data processed by the website?

You have the right to access your personal data that we process. You can access your personal data that we process in the following ways:

7. Can I request you to delete my personal data?

You have the right to ask us to stop processing your personal data and destroy it in any of the following circumstances:

  • personal data are no longer necessary to achieve the purposes for which they were collected or otherwise processed;
  • you revoke the consent on which the processing was based and there is no other legal basis for the processing;
  • the processing of your personal data is carried out in an unlawful manner;
  • you have filed an objection to the processing of personal data on the basis of our legitimate interest, and your interests in the particular case shall prevail.

Your personal data will not be deleted from our database if, upon receipt of your request, we establish that:

  • your personal data is necessary to achieve the purposes for which it was collected or processed;
  • you have not withdrawn your consent to the processing of your personal data when the processing is carried out on the basis of your consent;
  • the processing is necessary for our legitimate interests and your interests shall not prevail;
  • the processing of your data is necessary for the assertion, exercise or defence of legal claims;
  • we are required to process your personal data by applicable European Union or national legislation.

You can submit a request to delete your personal data in the following ways:

  • contacting us by email: privacy@shifmobility.lv.
  • by contacting us by phone +371 26 142 555.

8. Can I restrict the right to process my personal data?

You have the right to restrict our ability to process your personal data. If you restrict the processing of your personal data, we will no longer perform any actions with your personal data, except for the storage of personal data. You can restrict the processing of personal data in the presence of at least one of the following circumstances:

  • your personal data is inaccurate (actions for the processing of personal data in this case will be limited until the accuracy of the data is verified);
  • the processing of your personal data is carried out unlawfully, but you do not consent to the erasure of your data;
  • The Website no longer needs your personal data for the established purposes, but it is necessary for you to assert, fulfil and defend legal claims;
  • the processing of your personal data is carried out when you object to such processing of personal data (data processing will be limited on this basis until it has been verified whether the reasons why we process your personal data prevail on your).

You can restrict the processing of your personal data in the following ways:

  • contacting us by email: privacy@shifmobility.lv.
  • by contacting us by phone +371 26 142 555.

9. What is the right of data portability? How can I use it?

The right to data portability means that you are allowed to receive, in a systematic, commonly used, machine-readable and interactive format, the personal data you provide that we process by automated means. If technically possible and at your request, such data of yours can be sent directly to another person specified by you.

You can submit a request for the provision or transfer of personal data in a systematic format in the following ways:

10. How can I submit a request regarding the exercise of my rights?

You can submit requests related to your personal data in the following ways:

  • contacting us by email - privacy@shifmobility.lv
  • by contacting us by phone +371 26 142 555.

We identify you in our system using your email address. When submitting a request to us by one of these methods, always indicate your email address, in respect of which the information has been accumulated in connection with which this request is provided. If you do not provide an email address, or if it does not match the email address of the person making the request, we will not be able to properly identify you and provide the information you requested or fulfil your request.

11. Cookies

 

We may use cookies and similar technologies on the website and mobile application, such as pixel tags, web beacons, clear GIFs, etc. (hereinafter collectively referred to as "cookies"). Cookies do not cause any damage to your computer or device. They help us to ensure the operation and functionality of our online store, provide you with the Swan-escooter.com services, collect analytical and statistical information about navigation on the website and / or mobile application, conduct advertising and marketing. Familiarize yourself with our Cookie Policy, before using the Website.