Frequently Asked Questions

Find out more about the world of premium personal electric vehicles

Questions about the delivery and refunds

Please refer to our Refund and Shipping policies

How little does SWAN weigh?

Our e-scooter is one of the lightest in its class, weighing just 14.5kg fully assembled.

What is SWAN’s wheel size?

We took care of your comfort and created a model with big wheels with a diameter of 16’’ or 40.5cm.

How do I start moving on SWAN e-scooter?

To start moving, you need to accelerate it to about 3 km/h by kicking off the ground and pressing the accelerator trigger simultaneously. On reaching the minimum required speed, the electric motor starts and SWAN accelerates.

Can I attach a license plate to SWAN?

There’s a place for the license plate on the back panel.